JL
Johan L
1 reviews | Active since Jul 2009
26 Jan 2023, 12:16
SUPERIOR SPA & BATH - NO AFTERSALES SERVICE
After spending R80k on a spa - have been begging for 4 working days for them to make an appointment with me to have a technical problem fixed. They keep promising tomorrow, tomorrow, tomorrow.... still waiting.
Their service when selling me the unit was amazing - but once you have purchased they leave you on your own. A pity since their spa's are amazing - but unfortunately they offer no Aftersales service.....
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Replies (2)
Superior Spa's replyOfficial
26 Jan 2023, 12:37Hi Johan
I sincerely apologize, this was supposed to be passed on to the service department from your WhatsApp messages but it was not done. This is not a frequent issue, unfortunately it didn't happen due to a tough week at the office. We will contact you immediately to get it sorted out as soon as possible. I am very sorry for the poor service experience, this is not the kind of service experience we aim for.
I sincerely apologize, this was supposed to be passed on to the service department from your WhatsApp messages but it was not done. This is not a frequent issue, unfortunately it didn't happen due to a tough week at the office. We will contact you immediately to get it sorted out as soon as possible. I am very sorry for the poor service experience, this is not the kind of service experience we aim for.
Superior Spa's reply26 Jan 2023, 12:37
Official
Hi Johan
I sincerely apologize, this was supposed to be passed on to the service department from your WhatsApp messages but it was not done. This is not a frequent issue, unfortunately it didn't happen due to a tough week at the office. We will contact you immediately to get it sorted out as soon as possible. I am very sorry for the poor service experience, this is not the kind of service experience we aim for.
I sincerely apologize, this was supposed to be passed on to the service department from your WhatsApp messages but it was not done. This is not a frequent issue, unfortunately it didn't happen due to a tough week at the office. We will contact you immediately to get it sorted out as soon as possible. I am very sorry for the poor service experience, this is not the kind of service experience we aim for.
Superior Spa's replyOfficial
26 Jan 2023, 12:47I did try to phone you on your cellphone a few minutes ago but you didn't answer, but I believe our service advisor has now contacted you and made a booking with you to assist you. Thank you
Superior Spa's reply26 Jan 2023, 12:47
Official
I did try to phone you on your cellphone a few minutes ago but you didn't answer, but I believe our service advisor has now contacted you and made a booking with you to assist you. Thank you