PS
Paul S
1 reviews | Active since Aug 2025
06 Aug 2025, 13:32
Superior? More like Inferior
I bought a new Spa in 2022 having had almost 20 years of maintenance free use from the 1st Spa I bought from them. What a difference, inferior components, poor workmanship and a lack of customer service. The headrests kept coming off. The front panel delaminated. Leaks. Pump failure. Would never recommend this company.
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Superior Spa's replyOfficial
06 Aug 2025, 15:55Hello Mr. Summers,
Thank you for reaching out and sharing your experience. I am truly sorry to hear about the issues you’ve encountered with your spa. I completely understand how disappointing and frustrating this must be for you.
Please allow us the opportunity to look into this further. The concerns you've mentioned regarding component quality, workmanship, and after-sales service are taken very seriously, and we would like to address them properly.
If you’re open to it, I would like to arrange for our service team to assess the current condition of your spa and discuss possible remedies for the problems you’ve mentioned (such as the headrests, panel, leaks, and pump).
We value long-standing clients like yourself and would like to regain your trust through prompt and transparent assistance.
Looking forward to hearing from you.
Kind regards,
Amber
Service Manager
Superior Spa & Bath
Thank you for reaching out and sharing your experience. I am truly sorry to hear about the issues you’ve encountered with your spa. I completely understand how disappointing and frustrating this must be for you.
Please allow us the opportunity to look into this further. The concerns you've mentioned regarding component quality, workmanship, and after-sales service are taken very seriously, and we would like to address them properly.
If you’re open to it, I would like to arrange for our service team to assess the current condition of your spa and discuss possible remedies for the problems you’ve mentioned (such as the headrests, panel, leaks, and pump).
We value long-standing clients like yourself and would like to regain your trust through prompt and transparent assistance.
Looking forward to hearing from you.
Kind regards,
Amber
Service Manager
Superior Spa & Bath
Superior Spa's reply06 Aug 2025, 15:55
Official
Hello Mr. Summers,
Thank you for reaching out and sharing your experience. I am truly sorry to hear about the issues you’ve encountered with your spa. I completely understand how disappointing and frustrating this must be for you.
Please allow us the opportunity to look into this further. The concerns you've mentioned regarding component quality, workmanship, and after-sales service are taken very seriously, and we would like to address them properly.
If you’re open to it, I would like to arrange for our service team to assess the current condition of your spa and discuss possible remedies for the problems you’ve mentioned (such as the headrests, panel, leaks, and pump).
We value long-standing clients like yourself and would like to regain your trust through prompt and transparent assistance.
Looking forward to hearing from you.
Kind regards,
Amber
Service Manager
Superior Spa & Bath
Thank you for reaching out and sharing your experience. I am truly sorry to hear about the issues you’ve encountered with your spa. I completely understand how disappointing and frustrating this must be for you.
Please allow us the opportunity to look into this further. The concerns you've mentioned regarding component quality, workmanship, and after-sales service are taken very seriously, and we would like to address them properly.
If you’re open to it, I would like to arrange for our service team to assess the current condition of your spa and discuss possible remedies for the problems you’ve mentioned (such as the headrests, panel, leaks, and pump).
We value long-standing clients like yourself and would like to regain your trust through prompt and transparent assistance.
Looking forward to hearing from you.
Kind regards,
Amber
Service Manager
Superior Spa & Bath