You've lost a big fan

I placed an order on the 27th of November. Initial delivery was scheduled for the 4th of December. It is now the 11th of December and my order has still not arrived.

I do not understand how an online company can be so bad at delivery!

I get that Black Friday was a major factor to these delays, but surely any business minded individual can expect a huge increase in orders during this period - you need to adapt if you want to improve your customer experience!

Mr D - who you use as your courier (after a poorly executed decision to try an in house logistics by buying a portion of Mr D) claim to be the best last mile delivery service in South Africa. My order has been sitting in their Kenilworth branch for over a week. The branch in within one mile of my house.

It's really pathetic service.

Your client concierges are the real heroes here. They are friendly and helpful but have to deal with this *******. They have to make excuses as to why my item hasn't arrived yet. I've spoken to about 6 over the past week and they all valiantly try get my order to arrive as soon as possible - but it still hasn't arrived and that's not good enough! My phone calls with them may very well have just been friendly catch ups because the outcome of the calls did not change delivery time!

I used to love shopping at Superbalist! I was going to buy all my Christmas presents off your site - but now I refuse to because I doubt I'll get the orders in time.

Please do something about this. My oder number is ********** .