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Neema N

1 reviews | Active since Jan 2022

25 Jan 2024, 14:37

WRONG SIZE DELIVERED THREE TIMES

I ordered the a mens Mango blazer on the 3rd of January 2024 and I received the wrong size. I exchanged the blazer for the correct size THREE TIMES but they were still not getting it right. The second time I called in, I was just told to exchange it again without a thorough investigation on their side & I was assisted by Phumeza. The third time they actually suspended the blazer on the site and offered me a discount code. It was then MY responsibility to check when the blazer would be activated on the site and exchanged it again. I kept checking and it seems the issue was rectified on their side. I requested for an exchange again on the 19th of January and I have not received an updates as it stands now on the 25th. Seeing that it was their mistake it would’ve been good customer service to actually initiate the exchange on my behalf when the issue was fixed instead of me having to check the website every now and again. Delivery of the correct size should’ve been a priority as well since it was their ERROR and carelessness in the first place because I kept making a note when initiating the exchange that I was repeatedly receiving the wrong size. Seeing how much in an inconvenience they have caused me, delivery should’ve been made when collecting the wrong size on the 23rd. Thoroughly disappointed and annoyed by their customer service regarding this particular instance, absolutely appalling and it demonstrates a disregard for customers.

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