Wrong Parcel Collected

<p>I am absolutely blown away at Superbalist's inefficiency to repair mistakes their team have personally made.</p> <p>To begin with, their courier collects my return from my office AS WELL as another parcel with my name on. Since when do couriers just take anything and not packages marked as Superbalist? Seriously - what inefficient companies are they partnering with that they are working for Superbalist - and then take a SPREE box?!</p> <p>I instantly called their call centre and was assured the courier would return the box he took by mistake by 5pm that same say, alternatively first thing next morning. So when the next morning arrived and there was no parcel returned - I once again contacted their help centre. But oh no - the story had changed - and now my Spree box had been taken to a depot and nobody seemed to be able to track it down.</p> <p>I still have not gotten my parcel back, and all I get from them (when they even reply) are generic responses saying they're working on it. THIS IS NOT GOOD ENOUGH. I do not care how busy this time of year is - they took a parcel which was not their's and they are making ZERO effort to fix their own error. Not only that, they're not allowing me to go to said depot to retrieve it, not giving me any more updates, and not giving me any other contact details to follow this up with.</p> <p>I belive this is theft and 100% negligence of cutomer needs. </p>