Wrong order shipped. Twice.

<p>I ordered a pair of size shoes on the 30th October - with next day delivery as I was flying to CPT a few days later. A pair of 11 shoes arrived (31.10). I tried them on - didnt fit. </p> <p> </p> <p>I called customer service (01.11) to try to complete an urgent exchange. The waiting periods for return, review and exchange were too long, so the team suggested I apply for a refund and in the meantime buy another pair of shoes. I did this, with the help of Ryan in client services (01.11). </p> <p> </p> <p>The new pair of shoes arrived today (02.11) - again the wrong size. </p> <p> </p> <p>At this rate Ive lost faith in Superbalist - you've lost a long-standing client in me. Quite frankly im incredibly frustrated that Im now out R2.5K with no products to show for it. Ive requested refunds on both items and will be takig my business to retail outlets from now on.</p> <p> </p> <p>I'd appreciate it if you expedite the refund process.</p> <p> </p> <p>I would like to mention that Ryan really went above and beyond to try and resolve the matter. </p> <p> </p> <p>References:</p> <p> </p> <p>Order 1 - Ref# 898 640</p> <p>Order 2 - Ref# 901 565</p>