1 reviews | Active since May 2016
Wrong order sent twice ?
<p>I ordered a pair of White adidas sneakers off superbalist, a week later they arrived black. It took them a week and a half to come and collect my sneakers, and then another week to process my refund. I then had to re-order the sneakers again( this is policy don't know why they could not just rectify their mistake without making it my problem) and they were then sold out. Took another week to get the shoes in my size, they were then AGAIN DELIVERED IN BLACK. I am not going through this whole returns process again just to hear that the shoes may not arrive back in stock in my size as they are sold out again. So I am currently sitting wairing again in anticipation to see if they will rectify their mistake, or just let me know that I need to order other shoes again... Which I don't want. Seriously unnaceptable the way they have messed my order up TWICE and still it becomes my problem. I have dealt with over 4 customer service providers and still no one can seem to make this issue a priority. </p> <p>Maxine Nelson</p>
Hi Maxine,
Our sincerest apologies for the mix-up on both occasions with your sneakers. This is a problem we have addressed with our warehouse and will be doing our best to ensure this does not happen again. We will be rectifying our mistake and resolve this for you. Kind regards, Robyn van Staden Client Concierge SpecialistHi Maxine,
Our sincerest apologies for the mix-up on both occasions with your sneakers. This is a problem we have addressed with our warehouse and will be doing our best to ensure this does not happen again. We will be rectifying our mistake and resolve this for you. Kind regards, Robyn van Staden Client Concierge Specialist