Wrong Order

Worst service.You send your order knowing very well when you are going to need the items,wrong order gets delivered when you send a request for return you are told it’s gonna take 3 days to review the item before the right one is delivered.How possible is that?What do you want to review because I am telling you to come and take this wrong item that I did not order and send my order you are telling me of policy and procedures that has to be followed while you failed to follow the policy n procedure in the first place of rechecking the order before you send it.Whose fault is this?Bring my order and take your stupid wrong order that’s it forget about policies than you wanna use when it suits you