Wrong item delivered. Offered refund instead of trying to source my item

I waited almost 2 weeks for my Timberland boots only to receive a size 10 men's Aldo pair of shoes. When I call I get told there is no stock, I will be refunded. This girl does not even TRY to check with whoever buys stock for Superbalist if they can't get me my shoes before telling me they will refund me. I do not want a refund, I want my shoes!!! Tell your warehouse staff to use their brains at work. This is inexcusable!