WORST SHOPPING EXPERIENCE EVER- HIGHLY DO NOT RECOMMEND

I've been shopping with Superbalist for years and today i received the what i would call the worst service ever! totally unprofessional to say the least, i placed an order for a perfume and because the delivery warehouse was far i had to wait 2 weeks for it to be delivered which did not happen nor did i recieve any communication from Superbalist regarding the delay of delivery, I then called them today to try and trace what was happening with my Order and Spoke to Anneesha W who mentioned that the order was lost in transit as one of their drivers was hijacked but assured me that she would follow up on my behalf then proceeded to send me an email confirming that a replacement order would be sent to the same address , to my demise 4 hours later a refund was processed without my authorization , no one called to find out if i approved of this refund which would take 3 business days to process nothwithstanding that i had to wait 2 weeks for my delivery further the same product is now marked up on the website (from R749 to R1499 ) which is probably why they concluded to rather send my money back.

I've never received such substandard service ever in my life, For some reason Superbalist thought it would be a great idea the illuminate the common courtesy of calling their clients to inform them of the process and what's even worse is that their terms and conditions do not allow as approved by myself as shopper does not grant them the right to just process a refund without my approval. I definitely will be hearing from me in EVERY social app.