Worst Service in 2016

<p>On 13 December I placed an order for a lamp. Order ********** . It was scheduled for delivery on 15 December. After three days of getting an sms saying it will delivered today and sitting at home all day, it was actually delivered on 22 December.</p> <p>Only thing is it was only half of the product. I then had to submit a return, which was scheduled for Wednesday 28 December. Again I sat at home all day waiting, but no pickup was made. I then received a phone call on Thursday, saying that the pickup will take place on Friday 30 Dec, between 9AM and 5PM.</p> <p>Guess what, no pickup was made yet again. Did not hear anything from either. I have spoken to your concierge team multiple times, with no results obviously. </p> <p>So where I should have had my product over 2 weeks ago already, I am still sitting with half a lamp that still needs to be picked up. Guess I will hopefully have my product mid January at this rate, an entire month late. And to say it is a busy time of the year is no excuse, many other online store deliver excellent service during this time of year. Pathetic.</p>