Worst service from Superbalist and takealot depot soweto

On the 28th of August I received my order from Superbalist upon inspecting my order I realised the items do not fit so I logged a return , on the 30th of August I went to the takealot Soweto drop off and dropped the items for a return

Upon getting there I was informed they currently cannot process the return as they having technical issues , the lady who assisted me said she will process the return and I will get a notification informing me and she further took down my numbers

Two hours after the drop off I called them and informed them I still not seeing any notification I was told they still have not processed my return they will do so shortly till today I am still waiting what’s worse they no longer answering their phones and zero customer service to return to a customer

I then decided to inform Superbalist social media team also the worst service ever the person takes forever to respond , they have no sense of urgency at all for customers , I’m being asked the same question over and over again to show the person attending to my query does not pay attention nor bothered to properly read my report and to make matters worse they telling me I selected takealot depot in kempton park for the return which is a lie , I then provided proof to show them the depot that was selected which is the one in Soweto

No seems to be prepared to help me out I keep getting emails from Superbalist telling me that I must drop off my items before the 4th but I already did and no is processing it I am so frustrated the worst service ever