Worst service ever!

I ordered 8 items from Superbalist.com on the 2nd of June and was sent a message that it would be delivered on the 5th. When the 5th came & I received nothing I was surprised. The next day I called the called centre and the lady I spoke to promised to send me an email or call me once she found out what was happening. She never got back to me.

The next day I called again and the same thing happened even though I told her what had happened the day before and I was not happy about it. On Saturday I wrote an email and the message said they would get back to me within 24 hours. 24 hours passed and nothing. Went to the website to try and get a refund. Your website doesn't offer that option which is ridiculous. How do you expect us to get our money back if you don't deliver on your promises?

I tried to get a refund by pressing one of the available options. Monday my delivery arrived and it was missing one item. I called your call centre and I explained that I received the package and I'll keep it but 1 item was missing. She said she would get me my refund. For the next 3 days they send delivery guys to fetch the package. I tell them there is no package and relayed the story to them. On the Thursday I call again and explain my story again to another lady and she promised to get me a refund and to stop the delivery guys from harassing me.

Guess what? They still came. Then I wrote an email again and finally they responded however they still didn't know which package I didn't receive even though I had called 2 other times already. I tell the lady what's missing and essentially in her message she insinuates that I might be lying. She wants to confirm with the courier first. The courier company calls me & I tell them I never received it they can even ask the driver because I told him 1 item was missing. She confirmed yesterday that they didn't send it to me. It's the 19th today and I haven't received a reply. How long should I wait for my refund? You are in the wrong not me.

All the call centre agents are spoke to are *********** including the person who is sending the emails. You need to do better. I want my money back. I should not have to beg. You even sent me a 10% voucher and apologized for the late delivery.

This is not how you should treat your customers. I buy from you a lot and have spent thousands. Mark my words, I will never, ever buy from you ever again. You can save your apologies, I just want my money back.