Worst service ever...

I bought a few items from Superbalist, I was concerned about the size so I contacted superbalist and arranged to cancel 1 item before it was scheduled for delivery and my delivery was split into 2 so I I figured why waist time and deliver if I would have had to return it.

Pity the person I spoke to couldn't get my point and couldn't reason so he insisted that I reject upon delivery, I did as I was told 2 days later so I didn't even signed as per recommendation. I was then contacted to confirm n I did , logged a refund request on the 31 August 2017 gave them a few days to process. 5 days later I sent a follow up email as I needed to confirm how much longer would I have to wait before my refund request could be processed. A vuyani Nzama responded on my email stating that the refund will be processed once the item has been booked back in stock then I will have to wait 3- 5 days there after ... I find this unacceptable, superbalist has the item, have decided not to book it as available, yet I have to wait. It been 8 days already and I haven't had any further communication with superbalist. If there was 0 rating , I would have given 0 rating, insisted on delivery knowing very well that I wanted to cancel and intentionally delaying my refund ? Is this how superbalist does business these days?