Worst online shopping experience ever

My order is 6 days late,<br> <br> I've been promised daily that my order will be delivered <br> (yes, i've followed up over the phone every single day of late delivery). <br> I'm once again at the end of the day without my order. I've been rather patient, but i'm starting to seriously lose my cool.<br> <br> Mail below was sent to Superbalist this morning. With no reply.<br> <br> \I'm a loyal customer and frequently spend at Superbalist