WORST ONLINE SHOPPING EXPERIENCE

It's been one huge ordeal after the other since my very first transaction at Superbalist yet the brand seems to be such an innovative and consumer faced brand. My very first order at Superbalist - a pair of shoes was delivered as a mismatched pair. One side the shoe I wanted the other a completely different shoe. I reported this and was told a couple of stories at first regarding stock etc however I had proactively re-ordered the shoe in case I was told it was out of stock and eventually the exchange was done. I looked forward to finally receiving this shoe after 2 weeks of frustrating delays AGAIN I receive a mismatched pair of shoes. This time the wrong shoe was a size smaller otherwise same wrong shoe matched with the shoe I ordered. <br> Now I'm told \there's nothing we can do\" the shoe is out of stock 'written off' and therefore offered a refund which I completely refuse. The first mismatched pair I returned 6 days ago had a right shoe, the mismatched pair sent now has the left. My pair IS available it's just being sent separately. Some of the concierge specialist all behave as though they are doing customers a favour. The brand just does nothing to wow their customers."