Worst online and call Centre service

I purchased an item early morning on the 10th Feb with delivery on the 12th Feb by 5pm. I have not received my item which is a gift for the 14th and the call Centre agent says to me she'll call the courier company to find out where my order is and phone me right back... That was more than 30minutes ago!!! She also says that if I do want the order by tomorrow, I will have to pay an additional delivery fee which is nonsense as they didn't deliver on time!!!! <br> <br> At this point in time I have no idea when my order will be delivered and now need to go get a new gift for the 14th!!!! How frustrating.<br> <br> This is the first and last time I order anything from them!!!