WORST EXPERIENCE EVER - WHAT A DISGRACE

I ordered a watch on 22/10/2021 for my friends birthday on 30/10/2021. The order was delivered on 28/10/2021 - guess what? There was no watch inside.

After calling and emailing - I managed to get ahold of a Namhla Dantile on 29/10/2021 who confirmed that it was packaging error. I requested that the matter be dealt with the utmost urgency and even requested that an arrangement be made for me to collect the order at the warehouse - which request was blantantly refused.

I was advised that I would only be able to get it on Tuesday, 2/11/2021 as Monday was a public holiday. I called today, 3/11/2021 and it appears the order is nowhere near being shipped to me.

I spoke to a lady named Ashley and she advised that I would only receive it next week. No accountability and sense of urgency for an order which they messed up.

Each time - I am advised that management will call me back. No call has been received to date.

This is the worst ever experience for a big company like Superbalist. I ended up spending more on a temporary gift as I had arranged that this watch would be couriered on Tuesday to my friend. But now to have to wait for +/- two weeks for an order they messed up is unacceptable.

I will definitely be sharing my experience with people so they can make an informed decision.