1 reviews | Active since Apr 2016
Worst customer service ever
It all started on a Monday when I ordered some sunglasses. Order went through but an hour later I get an email saying it is out of stock and I will get a refund. Fine, not the end of the world, except that stock is not out of order and it still shows available online.<br> <br> Tuesday, I get another email saying that there is a problem with the print I ordered TWO WEEKS ago and I wont get it. Everyone is really sorry. Fine again, but I reply wanting to know what is up. A couple of minutes later I get another email saying my other print is going to arrive late. Now I'm getting angry, but I have been communicating with Lindo via email and she tells me BOTH prints will show up on time.<br> <br> Thursday comes around and one print show up AND IT IS THE WRONG ONE. Now I email Lindo immediately. She says she will try and figure what happened and I just need to send a pic of the bar code. I hear nothing so I go to Twitter. I finally get two calls from someone named Cameron. She says she will figure it out and will call me back on Friday. This morning I didn't hear from her or Lindo so I finally phone Cameron. She was supposed to call me back at 2pm, it is now 5.30pm and nothing.<br> <br> Worst service ever.
I hope you are well,
I apologize profusely for the lack of communication regarding your bracelet and prints.
Please know that we are treating this matter very seriously as this is not the way Superbalist operates.
I have emailed you with a resolution to the mail address linked to your Superbalist account.
We apologize for the negative experience you are currently having and I hope you will allow us the opportunity to turn it around.
Kind Regards
I hope you are well,
I apologize profusely for the lack of communication regarding your bracelet and prints.
Please know that we are treating this matter very seriously as this is not the way Superbalist operates.
I have emailed you with a resolution to the mail address linked to your Superbalist account.
We apologize for the negative experience you are currently having and I hope you will allow us the opportunity to turn it around.
Kind Regards
