CM
Corlia M

1 reviews | Active since Apr 2016

15 Apr 2016, 17:38

Worst customer service ever

It all started on a Monday when I ordered some sunglasses. Order went through but an hour later I get an email saying it is out of stock and I will get a refund. Fine, not the end of the world, except that stock is not out of order and it still shows available online.<br> <br> Tuesday, I get another email saying that there is a problem with the print I ordered TWO WEEKS ago and I wont get it. Everyone is really sorry. Fine again, but I reply wanting to know what is up. A couple of minutes later I get another email saying my other print is going to arrive late. Now I'm getting angry, but I have been communicating with Lindo via email and she tells me BOTH prints will show up on time.<br> <br> Thursday comes around and one print show up AND IT IS THE WRONG ONE. Now I email Lindo immediately. She says she will try and figure what happened and I just need to send a pic of the bar code. I hear nothing so I go to Twitter. I finally get two calls from someone named Cameron. She says she will figure it out and will call me back on Friday. This morning I didn't hear from her or Lindo so I finally phone Cameron. She was supposed to call me back at 2pm, it is now 5.30pm and nothing.<br> <br> Worst service ever.

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Replies (1)
Superbalist.com
Superbalist.com's reply15 Apr 2016, 19:09
Official
Hello CorliaMeyer,


I hope you are well,
I apologize profusely for the lack of communication regarding your bracelet and prints.

Please know that we are treating this matter very seriously as this is not the way Superbalist operates.

I have emailed you with a resolution to the mail address linked to your Superbalist account.

We apologize for the negative experience you are currently having and I hope you will allow us the opportunity to turn it around.

Kind Regards