Worst Customer Service!!

An exchange request logged on the 10th of March for order number ***0 hasn't been resolved until today.

I was promised that a collection will be made on the 17th of March of which it never happened. Sent a follow up email on the 19th requesting for feedback Namhla D rep**** back informing me that they have rescheduled for the 22nd and also I should provide her with my co-ordinate address and phone number which I did. The 22nd came and passed nobody bothered to come collect the package.

Another follow up email was sent & now a different person responded with the message I have escalated and your items will be collected. Please keep an eye on your emails and sms.

This was on the 24th sent by Laeeqa. W, who then decided to go MIA on my inbox from that day.

I hate the fact that both consultants **** to me, not even one of them kept their promises. We are on the last week of March now and my matter which was supposed to resolved on the 17th it is still pending. Superbalist customer service has went from being the best to being the worst.