Worst customer Experience

This is probably the worst customer experience I've ever encountered in my entire existence. I put through an order on the 28th of January for next day delivery and I got a confirmation that the order will be delivered. I was at home the entire day waiting for my order to be delivered but nothing came through. I called on Monday the 1st of February and they told me that the order was damaged and that's why they could not deliver. The question is: Why didn't anyone contact me? why do i have to be the one reaching out?

An hour after I got off the call with the agent, I got another confirmation that the order will be delivered on Friday the 5th, again I was a home waiting for my order but nothing came through. I picked up my phone again to follow up and I was told the order was damaged AGAIN! that's why It could not be delivered. Monday the 8th I got an email saying that the order will be delivered today. I decided that I'm gonna reach out just to confirm and to my surprise "The order was damaged"

Do I really look like a circus?