WORSE SERVICE EVER EVER

Worse service ever, DONT EVEN KNOW IF THEY HAVE SUPERVISORS, and the agents are not trained. I used my husband’s card and purchased stuff to the amount of R1650 and it was flagged, no one calls you to update you, then instead I called and Zinhle picked the call and advised it was flagged as *****, and I need to contact my bank, so my husband did so in the meantime I used my card I usually use and purchased another order of R1298, again it’s flagged,but the WORSE PART WAS I CONTACTED THE BANK AND THEY ADVISED THERE IS NO SUCH THING, THEY CAN RECALL RHE MONEY AND IT WILL CIST ME AROUND R400, so I REFUSED TO RECALL.SO I CALLED AND MISCKA ANSWERED AND ADVISED ME TO PLS SEND A PIC OF MY BANK CARD WITH ONLY THE LAST FOUR DIGITS, AND U SEND MY BANK STATEMENT WITH ALL MY DETAILS AND ACCORDING TO HER IT WAS INSUFFICIENT, so I called again and Zinhle answered who then advised I need to send pic of my full bank card number and screenshots of the payment, and according to her it would be escalated to finance department, all this happened last week from Monday to date,then THE WORSE SERVICE IS KIYAAN , ABSA CALLED HIM TO EXPLAIN THE FUNDS ARE CLEAR, AND GE EMAILED ME TO SAY THANKS FIR CALLING AND REQUEST RHE SAME DOCUMENTATION, I flipped and responded in saying you did not speak to myself, so I called and Zinhle reassured the funds will be refunded, I called Friday and spoke to Aiden who said yea Zinhle has escalated the refund,I again called and spoke to Miscka who said the same thing, and finally Saturday I spoke to Lisa who said she will escalate it to finance department, needless to say I am still waiting in n refund plus a supervisor to contact me.IT IS ABSOLUTELY THE WORSE SERVICE EVER AND UNPROFESSIONAL AGENTS AS NO SENIOR WILL CONTACT U EVER AND THEY KEEPING MY MONEY