Why are you using Fast and Furious couriers?!?!

What an ongoing nightmare! Let me start by saying that my other order from Superbalist went smoothly - but this one is enough to **** me. Purchased a couch from Superbalist on the 21st of November with delivery date of 27 November. When I did not receive a confirmation sms on the day of delivery, I contacted Superbalist to ask what is happening. They mentioned it was a timing delay on the 3rd party courier service – Fast and Furious – and they will deliver the couch on the 28th. To my utter shock, the only new notification I received on the 28th was not a delivery sms, but a notification that my order has been refunded. As I was at a client’s premises, I could not immediately call to find out what the problem is. When I called Superbalist just after 5pm, they mentioned that there was a supplier quality issue and they could not deliver the couch. They mentioned I would receive an email with the reason for the refund and most likely I will receive a 10% discount on my next order as they made the mistake – which is a very nice company policy to have. However, to my second shock and surprise – the email stated that my order was cancelled due to the courier service that tried numerous times to deliver my item with no success. LIES! No one contacted me. No sms was sent out with the new date and time of delivery (as the original sms stated 27 November before 5pm) I even called and logged a query to find out where my parcel is on the day of the original delivery! What more should I do? How can they just believe the couriers and cancel my order? Especially when Hello Peter is full of client complaints of the same nature! Which BEGS the question – WHY ARE YOU STILL USING FAST AND FURIOUS COURIER SERVICES!!!!!!!! Since then, I spoke to numerous Superbalist staff whom each gave me a different answer. Being frustrated is not even the word that would describe what I was feeling every time I contacted the call center. There were – of course – 2 very helpful staff members that tried to actually assist me. Nisha managed to get the order ‘reinstated’ (for lack of a better word) on the 28th and contacted Fast and Furious. On Friday morning, 29 Nov, Nisha contacted me and told me the couriers will deliver my item during the course of the day before 5pm. As I haven’t received any notification that the parcel is in fact on its way, I called about 4 times during the course of the day to find out what is happening. Trying to get in touch with Nisha as she is the one who worked the 1st miracle, however, she was never available. By the end of the day, I made my final inquiry, again trying to speak to Nisha. I regret not taking the name of the person who assisted me at the end as she was able to AMEND the online status of the delivery order to correctly state that the parcel is delayed by the courier and that the new date of delivery is today, 2 December before 2pm. I am so grateful for her assistance. Just to be sure, I contacted Superbalist this morning to check whether the delivery is still on schedule. To my frustration once more, talking to a new staff member at Superbalist, they barely looked at the whole order process and tried to shoot me down by saying the order is cancelled. I implored her to look into the system descriptions before giving me her answer. Thereafter, she told me she cannot assist me with the tracking of the order as a driver has not been allocated to my order. This is when I decided to bypass Superbalist and take matters into my own hands. I phone Fast and Furious and was super furious to what I found on the other side of the phone. Monique, customer service manager, informed me she does not know what the problem is but she will call me back in 15min. Needless to say, after 30min, I called her back. She then mentioned that as per the system, the item is on their floor, HOWEVER, she is unable to locate it. She asked that I give them 1.5hours to clear out the floor with the days deliveries so that they can locate my item – that was supposed to be delivered on the 27th! For everyone’s sake I do hope that the item is in fact still on the floor and not in the living room of Fast and Furious’ driver/employee. 12pm is the when I will be calling AGAIN to find out where my item is! And I will keep calling until I get my parcel, so help me G!! Superbalsit/Takealot.com - STOP USING Fast and Furious Couriers!

I hope my other furniture purchased through you will not be going through Fast and Furious as well because I will die. Exhausted customer - Rene