Where is my parcel????

<p>I ordered two items (both the same) on the Superbalist Christmas Day sale. Order was confirmed in stock and payed for immediately. Delivery scheduled for 30th December. </p> <p> </p> <p>Got an sms on 28th Dec, after 7pm, saying my parcel would be delivered by MrD by 5pm that day (yes, over two hours BEFORE the message was sent?). Needless to say the parcel was not delivered either that day or at any point the following day. </p> <p> </p> <p>I have been in contact via email and the instant messaging service and even phoned a couple of times but still no sign of my parcel. Get passed from pillar to post. </p> <p> </p> <p>Then yesterday I got an email saying my parcel had been delivered, by FedEx! Still no parcel and the 'client concierge' had promised to contact me yesterday afternoon to let me know where my parcel is and/or when I can expect it. </p> <p> </p> <p>So according to Superbalist systems my parcel had been delivered on the 10th Jan (when delivery scheduled for before 30th Dec) but STILL NO PACKAGE!!!! </p> <p> </p> <p>Not one word from Superbalist unless I initiate contact and the trail goes cold with each and every client concierge I speak to. </p> <p> </p> <p>More than frustrated!!! I just want my stuff so I never have to use Superbalist again. </p>