What a mess

Superbalist seems to have gone downhill. I have ordered many times from them over the years but I will no longer be doing so. My last two orders have been incorrect and this last order was an exercise in huge frustration. It has taken from 10 Nov to 28 Nov and it is still not rectified. An item was missing from my parcel and I have spoken and emailed Abulele, Lerato and Fiona. Asked for a refund rather than wait for the item. Have phoned continuously and emailed. Almost no feedback unless I phone them. So I will be unsubscribing and deleting the app and sending my business elsewhere. They really need to sort out customer service it's a mess. Let alone the packing of parcels.