Weak excuses for bad service at Superbalist.com

Apparently Superbalist is struggling with service delivery nowadays. My exact experience with Superbalist October 2020 can be summed up in this other review that I found on Superbalist from David.B:

"Would get better customer service from a doorknob Would give zero stars if I could. After having been a loyal customer will now avoid like the plague

Ordered a package (not my first time using them) work from home. Driver ‘apparently’ attempted delivery but my buzzer never rang. Called customer service and gave them 2 phone numbers to contact in case driver had an issue. Never received a call. 5 days later, no contact from Superbalist. Eventually called Superbalist was told my order was cancelled. This was done without communicating anything to me. There are better online companies, with better prices who actually care about their customers.

An absolute joke, I order a lot online and have never been more disappointed"

The same thing happened to me: weak excuses such as "could not locate address".I have been a customer many times before. There is someone at the delivery address 24/7 so the package could be received at any time. I contacted customer support numerous times offering two additional contact details, but the order was cancelled anyway. Superbalist customer service really is the worst - your'e on your own if something happens with your order.

In the future I would rather support online stores such as Woolworths and other small local businesses who has excellent online customer service and follow-up.