Watch ******

I recently purchased a Fossil watch on superbalist and it arrived 2 days earlier than scheduled. I was super excited to open it as I purchased it as a gift for my husband. When I opened the box it was to my surprise that the box was old and clearly tampered with, the seals on the side were broken. I opened the watch box just to find it empty! I’m sure you can understand my frustration and I immediately called customer service. I was just told to log it as an exchange. Extremely disappointed in the service received and the fact that nothing is being done. I am still waiting to receive an ‘exchange’ and hoping the watch will be delivered this time!