Waste of Time

<p>See below chat with your Clienty Conceirge<br />Lindsey - Hi Reyaan. How may I help you?<br />Reyaan - Hey Lindsey, how are you? I want to buy the item in my cart using my RCS Card. Trying to register for the self service option to enable the purchase, I'm not getting anywhere<br />Lindsey - hello, I'm fine thank you and you?<br />Reyaan - So can't buy off the site. Is there anyway around it please<br />Lindsey - just a second for me<br />Reyaan - 1. You said a second Lindsey, I've been waiting for long now, not a good customer experience<br />Lindsey - sorry I'm also on calls and would like to assist you properly.<br />Reyaan - Then set the expectation in the beginning. Not tell me just a second. I'm a QA Specialist in Customer Service, so I know<br />Lindsey - sorry I'm just trying to assist you as quickly as possible, but was on a call as well. we are really busy this time of the year and have a certain amount of time to respond r your chat will be transferred.<br />Reyaan - So I'm not busy, I too am in the office, we're too are busy, so I understand, what I don't understand is why I could not have been told in the beginning, cos then I would have said it's ok, instead, I'm told one second and my time wasted<br />Lindsey - I'm going through you're request, I just need to find out regarding your RCS as we launched this yesterday, please give me 2 mins<br />Reyaan - Ok, thanks. I await your findings </p>