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michael L

1 reviews | Active since Sept 2011

19 Dec 2016, 13:45

WARNING: UNRELIABLE & UNPROFESSIONAL!

<p>WARNING: UNRELIABLE & UNPROFESSIONAL !<br />Purchased items to the value of over R3k, was promised that the order would arrive latest 8th of December. It is now the 19th and I AM STILL WAITING with no sign of delivery or feedback.<br />I have requested to speak to a manager on several occasions and still no luck to speak to someone in charge. <br />BUT WAIT, THERE'S MORE !<br />They've cancelled half my order after over a week of waiting for them to arrive, informing me that they cannot be delivered due to ''stock error''.<br />Yet after being told it is a ''stock error'', I was able to go online directly after and order the exact same items that had been cancelled.</p> <p>The only responses I get are excuses with no follow ups or call backs.</p> <p>This goes on and on and on, extremely stressful to deal with and by no means getting any solutions.</p> <p>You have been warned.</p>

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Replies (1)
Superbalist.com
Superbalist.com's reply19 Dec 2016, 15:27
Official

Hi Michael,

Thank you for taking the time to chat to me and explain the situation at hand.

I am sincerely sorry for how this order was handled and that we had to resolve it when it was escalated.

I have responded on your email thread confirming our conversation and all the ins and outs pertaining to it.


Kind regards__Claire Gravell__CLIENT Concierge