Waiting for returned parcel since October 2016!!

<p>I returned shoes without their original boxes, and was told they cannot do a refund on them. I completely understand this. I was told they would have to return them back to me as is, and I have been waiting since October 2016! At first Superbalist were in contact via email, then the email communication stopped after I was given a courier waybill number that wasn't tracking or didn't exist. Anyway, I regularly use the Live Chat function on their website and I have been promised several times that someone would call me back or email me. I still haven't heard back. It's like nobody knows where my parcel is, but they won't say!</p> <p>It's very disappointing because Superbalist generally deliver a good service.</p>