VOUCHERS ARE NOT REFUNDABLE

I recently purchased from Superbalist and at first was really impressed with their service.<br> I shop online often - very often- but was extremely impressed with their service and website.<br> <br> but that changed very quickly.<br> <br> i had a R200 voucher that i used, but the catch was i needed to spend R250 to get the R200 off. that was fine, i ended up spending R288 (putting in R88 and R200 voucher)<br> I returned my item as it was not what I expected, there was no problem with that as i was advised.<br> <br> i get a refund of R88 which was fine as that was what I paid, I queried twice what to do with my voucher as the code i used previously had been used and not creditted/reinststed nor had i been given a new voucher to use instead.<br> <br> i eventually get a reply today after waiting 2 weeks, this is the reply:<br> <br> in the event of a return we can only refund a customer for the value of the cash paid in to us. Unfortunately in the even of a refund all promotional vouchers fall away and the system can only refund for the amount received (R88). <br> <br> is that even legal?<br> <br> if i knew that was the case, i would of just kept the item. instead of losing out R200 i worked hard.<br> <br> i would like an explanation.