Very Upset

I have been so happy in the past with Take a lot and Superbalist. They have been so helpful with orders and returns. This time my son ordered 4 pairs of shoes as he didn't know what size would fit properly. The order was for over R9000. He ordered this on Saturday the 27th August and it came straight off my debit card. On Monday morning he found the shoes in a shop and called Superbalist immediately to cancel the order and get a refund. He was told like I was today that we have to wait to receive the order in order to cancel it and get a refund which also then takes 3-5 days to get credited back into my account. Hence my complaint is that superbalist have now been sitting on my money since the 27th.......the order is delayed and will only come through on the 3rd September ...... then we have to call and cancel and only then will they issue me with a refund. I find this *****.....as they are gaining the interest on my money ......trying to find shoes on order, that we do not need anymore......it is all too ridiculous for words. Tried to get hold of a manager.....to no avail. Please Superbalist get your act together this is a waste of your time and my money. !!!!!