Very Disappointing Service from Superbalist... They've lost a customer.

I placed my order for 2x pair of ladies wedges (Madison & Mango) on 24 Nov @ 06:55. At 14:01 I received notification that my order was being prepared for delivery Tuesday 28 Nov. On Monday 27 Nov at 09:00 I was notified that my order was out for delivery by 28 Nov. With the Black Friday backlog I anticipated a delay however by 30 Nov when I has still not received my order I sent a mail to Cust. Care. On Sat 02 Dec I received a response that it was being investigated. I received delivery yesterday however only one pair of shoes. My order was marked complete. When I mailed Customer Care again they requested the number on the box to investigate (again). Last night I received a message telling me a credit has been passed for my undelivered shoe. NO EXPLANATION. NO APOLOGY. I am very disappointed in the lack of communication throughout the order. And the responses from the agent lack empathy. I am now stuck without a show for a wedding I am attending. I will unfortunately not be checking out the items in my wishlist as I had planned for my kids as I will not be using Superbalist again. Do better!

PS: I had my order go "missing" with Takelot too over Black Friday a while back so the problem obviously has persisted. Very disappointing.