VERY BAD CUSTOMER SERVICE

As a long standing customer of Superbalist.com, I recently bought an item on the 27 may and it was delivered as per norm, no glitch. I logged an approved exchange for the very order and it was to be collected on the 8th June, today I am still waiting for Superbalist to collect the order- old-time excuse couriers are 3rd party services. My purchase agreement is with Superbalist not the courier.

The collection of the exchange has been scheduled with subsequent re-schedule since the 8th June 2020 and I have laid a formal complaint but nothing is forth-coming. Worst- treatment was when I was notified that the courier is out for collection for my order on the 27th June 2020, a saturday and I waited for them at my work place since its the delivery address.

It's the 29th today, 1 day left till the month of June is done! Still nothing !! The correspondence(nadine piedt) from the has been rather fruitless since I am been played like a fool when I do not owe them! I've paid full for the items and this bad service is uncalled-for!!