USELESS SERVICE FROM EX-SPREE CLOTHING ON LINE COMPANY - NOW KNOWN AS SUPERBALIST.

PATHETIC SERVICE Towards the END OF November, 2018, I placed an order on line for some childrens' clothes - a couple of thousands of rands worth. I had used the previous company (SPREE) and was pleased with the quality and service of the former company. I was notified that the order was on its way. The courier company phoned me from Umhlanga in Durban a Monday to clarify my address. I told them that the Marine Drive address is in BRIGHTON BEACH, BLUFF, and not in Umhlanga, where they had gone to! This information was clear on the order. They rep**** that the order would be redelivered on Wednesday, and I received notification to this effect on my phone. A few days later, the courier once again phoned me in the morning to ask where our venue was. I then established that once again, the driver had been sent to Umhlanga instead of Brighton Beach. I clearly mentioned this to him. He said that the delivery would have to be sent to Superbalist's Morningside branch for further delivery with a few days. At this stage, I was highly irritated at this inefficiency. I phoned the courier driver back to ensure that he had the right information and would be able to relay such information to whomever had made the mistake. I then got a notice from Superbalist that THAT THEY WERE CANCELLING MY ORDER and issuing a refund. EVEN THE REFUND THAT WAS MENTIONED WAS INCORRECT!! I sent a notice to this effect. No notice was taken of this. I received a feeble attempt of a reply from the Superbalist representative, with no remedial action outlined. They then went ahead and reimbursed me about a third of the amount due. I REPORTED THIS TO THEM. I threatened them that if they did not fix the mess IMMEDIATELY, I would be reporting them to Hello Peter for extremely inefficient delivery and service, and would not not be placing an order again. I gave them the chance to rectify the non-delivery, and suggested that they phone me before their driver leaves with the delivery, so that I could direct him to the right area - for the third time. There has been NO WORD FROM THEM. Hence this submission to you.

This was not just one mistake, but THREE, and an indication that they don't appear to know how to conduct their business. SHOCKING SERVICE. And they have the nerve to keep sending me promo messages to buy further products from them!!