Useless pick up service for returns - useless customer service - parcel not picked up after 4 days

<p>I have booked the pick up of a return for Tuesday. The courier never turned up and I never received any alert or warning of why they didn't turn up and when they would come back. I wrote to customer service and they said they contacted the courier and rescheduled that pick up WITHOUT COUNSULTING with me on what day and what time, so the courier turned up at the office when there was no one. I then wrote again asking what the hell they are doing. No response. To date, Friday, the courier has still to turn up to pick up the parcel. </p> <p>What is Superbalist doing is basically waiting for the 30 days to pass so that I can no longer return the parcel, although I have booked the return within the 30 day perio. <br />Their customer service is totally useless - it's staffed by kids who don't know what they're doing. There is no accountability for wasting customer's time - countless times I had to wait at home for a courier that never turned up and never informed us. <br />Their customer service is becoming slacker and slacker and their courier service is a complete sham. DO NOT BUY from Superbalist, they will only waste your time. </p>