Unsatisfactory response on my Request for my Delivery Options

I have been a customer of Superbalist for many years and I have spent a lot of money with this online store, I placed an order last week and I emailed the helpline last week requesting if my order can be expediated and the person that responded confirmed that this cannot be done without even making the attempt to help me, I called today and spoke to a lady and I explained to her that I am leaving on holiday and I need the order to be delivered to me today or if I could change the delivery address for the order to be delivered tomorrow, again the response was NO this cannot be done, what happened to going the extra mile for your customer, do you really value me as a Customer because I don't think you do.