Unsafe returns and poor customer care from Superbalist.com

On Tuesday, 20 July, I used their app to do a few exchange & refund requests. They have collected the refund box of 4 items last week Wednesday, 21 July, I only received a refund of 1 item. The 3 missing items (heavy items) is to the value of +_R2 520. All they have to say is “they will send a request to the returns team”. Superbalist is just another sausage factory; everything is automated, and no one takes your request seriously via their app, email, or phone calls. Connie M and Conway are impeding to escalate my matter to senior management or senior manager refuses to accept responsibility for my issue. I’ve tried different communication methods with Superbalist, and now I’d like Managing Director Luke Jedeikin to step in and to give me a call to resolve this matter.

PS: They also don't do colour exchanges for the same product at the same price, even if their app allows you to do so. (they send you the same colour instead). You must return the item, wait for your credit, and then place a new order at full price.