unresolved concern

I have possibly had THE worst service (or lack thereof) Superbalist.com and am still waiting for my concern to be resolved from a purchase made on 23rd November 2018!!! After speaking and e mailing many different people, being told my problem would be escalated to the operations department, after me demanding a better solution to my concern, rather than just returning it for a refund as I was told the problem would just continue as there seems to be a warehouse issue!! I was also told, I am not the only person who has this same concern so it would just be best to ask for my money back....um no, I want a proper solution and the item I ordered on 23rd November 2018, to be delivered, not damaged and in the correct colour....SURELY not that much to ask for in the year 2019!!