Unhappy with service !!!!!

During lockdown i placed 2 orders with Superbalist. My delivery address is for my office. Which hasnt opened yet. After a failed attempt to try and deliver the parcel because the building is locked. I requested that they kindly amend the delivery address to my home address so that im able to receive it. I spoke to Lauren Boonzaaier. Instead of trying to assist me , she suggested that i find someone to collect it. How on earth is this possible if we are not supposed to go to the office or be on the roads during this time. Surely their should be a compromise. The alternative is cancelling my order which would result in me not getting the same items at the same price or the possibility that it will be sold out. Exceptions can be made at times like these.