UNHAPPY ONLINE SHOPPER

I placed an order on Thursday, 1st November 2018. Amount was deducted from my account with a notice that delivery will take place on Monday, 5th November 2018. I bough the gift as I wanted to make my Dad feel special on his birthday today.

Yesterday I just got a sms from Superbalist that my refund has been processed to my bank account as their an error on their side.

My problem is that order went through, it was confirmed that I will receive order today. I'm sitting with predicament that I would have this special gift for my Dad and now I have nothing to give him. Just got a message of refund. Got an e-mail that i will get 10% discount on next order, which is not good enough for me.

I see this as pathetic and bad service.