Unhappy customer.

I have trying process payment for my order number *** from the 1st September 2020 but with no joy. I call the call centre and went through all the options with the consultant but we still could process payment. On the 2nd September 2020 I called the call centre the consultant gave me the banking details and I processed the payment and email the details to ***. I could not process an immediate payment. When the consultant called me later in the day she advised me the payment was not reflecting and that she will call me later in the day. She called me after 5 pm whilst I was on my way home and advised me to change the payment option to pay fast as so that my order will not be cancelled as my money was still not reflecting. I advised her that I will do that once I reach home as I was driving. When I reached home we had load shedding from 6 to 8 pm. When I logged on to change the option my order was cancelled. I called in this morning and I was advised that my order cannot be re-instated. The money has left my bank account yesterday. I have spent a lot of money with Superbalist in the past but now I will stop shopping here. The consultant should have told me to change the payment option when she called me earlier in the day.