Unhappy Client

I would like to first of advise whoever is reading this to NEVER consider Superbalist in buying. I placed an order for items in stock on the 5th of June, when I completed the order saw that I would only get order around the 25th (yes you read right). I then requested the order to be cancelled on the same day as I did not want to wait that long for an order. I was told that I would need to wait till the order gets delivered then do a return before I can log a return to get refunded, meaning I would need to have the order delivered after 20 days, get it and log a return for it to be collected after 3-5 days after delivery as the delivery couriers will not return with it unless a return has been collected. And then that would be another 5 days max once the collection has been returned totalling the process from logging the order till return 30 plus days which defeats the purpose in terms of why I cancelled the order in the 1st place. I offered proactive solutions to say that the order when I check their tracker it shows that it is still in their warehouse which would then make sense if they would just cancel it before they pack or ship the order. An agent on their social media platforms advised that they would escalate the matter 3 days ago and today am told the same thing I was told instead of providing feedback to my complaint. I would appreciate this matter handled with flexibility and consideration for the client that you serve as all you processes are designed to suite you and not the customer you ought to be serving or providing a service to. I am definitely as things stand doubting if me and mines would ever use your service ever again as someone who has recommended you to so many people.