Unfairly treated

Good day

I am very disturbed by this email I received below stating that the return was received and not in a resealable condition. Which makes me laugh as the shoe is a size 6 which is way too small for me so how could it be used or worn. As soon as the shoe was delivered I immediately tried it on which it did not fit.

I then without delay logged a return for one size bigger which was size 7. So either the driver open the box and decided to wear the shoes and then place it back in the box or somebody at the warehouse decided to wear the shoe and dance in it and then put it back and say it's the customer that sent it in that state. Which is clearly incorrect and not accurate. How could I squeeze my feet into a shoe that does not fit ???????

So before making accusations and before doing a througher investigation please don't send me this disturbing email. I want a phone call not this back and forth emails. As I am extremely unsatisfied with the level of customer service and the unfairly manner this return was handled.

I would like a call not later than today.

I will not accept this laying down and will lay a formal complaint in Hello Peter stating that I have been unfairly treated and all over the world can see the type of business you are running. Never in all my time purchasing online have I ever experienced such pathetic service saying that I return a item in a non resealable condition.

How is one to wear an item if it does not fit, the day I received the item i tried to fit it on and it did not want to fit at all, that is when I took the shoe off and placed it immediately into the box it was delivered and logged a return for a bigger size. Please check the time it was delivered and same day I logged a return. How can I wear something which clearly does not fit me and sent it back obviously if it worn it cannot be returned. I would be making a fool of myself by sending a dirty item back. What a laughable concept which I will not accept. I want this sorted out ASAP and I want a phone call explaining the next step I will not be blamed for something which I never done. I am an honest person and would like to be treated fairly. If this the case I would return all my items which I purchased for a full refund as this is not how one conducts a business.

Wow I am still in shock when I look at the images provided I am shocked to see that was not the condition of the shoe when I return. However I will not leave this you guys better check the camera footage I am sure there is at the warehouse as your get returns there had to be a camera watching when people open returns the camera will pick up.

I am so disturbed and disgusted by what you claim I have done. Maybe I should just go onto Hello Peter maybe then someone will listen .

A very disappointed customer