UNFAIR TREATMENT FROM DRIVER TO MANAGER (DENIM DRESS ORDER)

Good day

I ordered a denim dress that was on sale using my work address as a delivery address.

The driver came on Friday 8 Nov 2019 before the time that i requested delivery of which was 8am instead after 10am.

There was no call, nothing received from the driver and superbalist to inform me that they are on their way or down stairs.

The driver came back again today and there was not even an sms or email notifying me that the driver is coming Saturday. I am not sure the reason of Superbalist sending the driver Saturday on my work address most specially if this was not part of the request.

This afternoon i received an unprofessional and insensitive email from Olwethu Ncaphayi a fashion assistance from Superbalist informing me that my order was cancelled and i will be refunded.

I tried to explain to her the above mentioned . There was not even a phone call or an email to advise me of the cancellation and to hear from me if i still want the order , instead i received a disgusting responses.

I requested her manager name , including the item brand manager and she refused to provide.

The level of attitude from driver to management of Superbalist is a great concern to me.

I will never support and spend a cent on superbalist and i will make sure i spread this to everyone around me.

Regards SS