Unfair cancellation of items paid for

I have purchased an obscene amount of goods from you guys and to cancel an item from my order No. 624209 without telling me is just not acceptable especially since this has happened twice already. Spoke to Yolisa and Kauthar, no feedback till late this afternoon. Had i not persisted on checking on my order, when exactly would i have been notified??? To remove an item from my cart while i am still shopping is also not acceptable especially since i informed Sheldon about this the very next morning and asked that it be rectified, but instead all i received was hostility and arrogance. No assistance or remorse was shown. I've also been batting my head with your app which stalls after you checkout, and no assistance has been given on that either, so i cannot use my vouchers, and you do not care. How to you expect your customers to continue to support you when you show no appreciation for the business they provide for you? I would appreciate a little bit of justice for the injustice done to me, i think i am more than entitled to it. I am still awaiting another 2 orders to be delivered, can you honestly tell me I am not a valued customer? Do you want my business or not?