GH
Gerhard H
1 reviews | Active since Jul 2011
14 Jun 2025, 16:23
Unacceptable customer service
A part of my order was not delivered on 4 June 2025. I have logged the problem on the same day. I received confirmation from a Sinovuyo.J that the matter is being investigated. Since then, I have never heard from them again! I have already sent two emails enquiring about the status of the investigation, as well as a message via their website, but I am simply being ignored. This is unacceptable customer service ...
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Gerhard H's updateReviewer Update
19 Jun 2025, 08:27After a phone call, and with the help of Yolanda, the issue was at last resolved efficiently within 24 hours. Thanks Yolanda!
GH
Gerhard H's update19 Jun 2025, 08:27
Reviewer Update
After a phone call, and with the help of Yolanda, the issue was at last resolved efficiently within 24 hours. Thanks Yolanda!