Unacceptable Customer Service

Order number: ***7

I do not even know where to start.

My previous order was ****** and i received a voucher for the inconvenience caused. I used that voucher for this order.

First off the order was late. It was supposed to be at the pickup point on Tuesday. It arrived just before 5 on Wednesday, so it was too late to collect. On Thursday i went ALL THE WAY TO GRADER ROAD, where i was told that they moved. I could not drive all the way back to Pomona where i came from to an address unknown to me, because none of you thought it important to let your customers know about the change.

The whole reason i wanted my package on the date it was supposed to be there, was because i myself moved from Gauteng to North West. If it was there on the scheduled date, i could have still figured out the new address and i would have had my items.

So now i know what you're going to say, you are going to cancel my order. Because Superbalist, although an affiliate of TakeAlot won't allow address changes. You would rather inconvenience your customers.

I am fed up with you! You never have stock either.

So i need my parcel delivered to the Potchefstroom pick-up point, because that is the least you can do, after such terrible customer service and experience. I have wasted my 40% off voucher and my time and petrol.

After i contacted Superbalist, their answer was that my order will be canceled tomorrow and that i am going to lose my 40% voucher.

They do not care about their customers.