Turn not collected since last year December 27 till now every time is been re rescheduled

I bought a Jean last year in December and requested a turn on the 22 till now there haven’t collected it and I have tried to call them but and the promised me that they will collect it last Friday on the 5th January but didn’t and on Monday got another sms for collection but still didn’t and called again to find out when exactly are the coming to collect and now I’m ***en angry 😡 😡😡😡 for *** seeks