CA
Colette A

1 reviews | Active since Jan 2013

24 Nov 2016, 10:21

true customer service

<p>dealt with Kaashiefa Naidoo - purchased 2 pedestals in flat pack boxes and upon starting to assemble we realised that the base was not level I.e. 2 of the legs were shorter. I sent my request via email the evening and Kaashiefah called me. And arranged for the items to be collected from my home today. Long story but I'm one happy customer. Was thinking of never buying from Superbalist again as I was disappointed but I changed my mind. Thanks Kaashiefah.</p>

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Replies (1)
Superbalist.com
Superbalist.com's reply24 Nov 2016, 11:36
Official

Hi Colette,

This is a wonderful compliment towards Kaashiefa.

Thank you so much for giving us your feedback! We always appreciate hearing back from our customers. We are happy to hear that Kaashiefa assisted and helped turn the situation around, exceeded your expectations and hope we continue doing so.

Kind Regards,
_Claire Gravell__CLIENT concierge specialist_